Shipping policy

Shipping Policy

Last updated: 10 May 2026

Thank you for shopping with REC NATION. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

Order Processing

  • Orders are processed within [1–3 business days] after payment has been confirmed.
  • Orders are not processed or shipped on weekends or public holidays.
  • During busy periods, promotions, or holidays, processing times may be slightly delayed.
  • Customers will receive a confirmation email once the order has been shipped.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Shipping Method Estimated Delivery Time
Standard Shipping [3–7 business days]
Express Shipping [1–3 business days]
International Shipping [7–21 business days]

Delivery times are estimates and may vary depending on your location, courier delays, customs processing, weather conditions, or other factors beyond our control.

Shipping Locations

We currently ship internationally.

If your location is not available at checkout, please contact us at recnationsa@gmail.com.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email or SMS (if applicable). Tracking updates may take up to 24–48 hours to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information.

If an incorrect address is provided and the package is returned to us:

  • Additional shipping fees may apply to resend the order.
  • Refunds may exclude original shipping costs.

Please contact us immediately at recnationsa@gmail.com if you notice an error in your shipping details.

Delayed or Lost Packages

While we aim to deliver all orders on time, delays may occasionally occur due to courier issues or unforeseen circumstances.

If your package is significantly delayed or appears lost:

  1. Check the tracking information provided.
  2. Contact the courier directly.
  3. Reach out to us at recnationsa@gmail.com for assistance.

We will do our best to help resolve the issue.

Damaged Packages

If your order arrives damaged:

  • Contact us within [48 hours] of delivery.
  • Include clear photos of the damaged item(s) and packaging.
  • We may offer a replacement, store credit, or refund depending on the situation.

International Shipping and Customs

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in our product or shipping prices.

Failed Deliveries and Unclaimed Packages

If a package is returned due to:

  • Failed delivery attempts
  • Refused delivery
  • Unclaimed package
  • Incorrect address

The customer may be responsible for additional shipping costs before the order can be resent.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

  • Email: recnationsa@gmail.com
  • Phone: +27 60 994 0459
  • Website: www.recnationsa.store

Thank you for choosing REC NATION.