Terms and Conditions
Ordering on our platform
Create an account
If you are an individual
You must be at least 18 years old to register a REC NATION account to shop on our platform. You must also be legally able to enter into contracts in South Africa.
You warrant that all information you submit to REC NATION about yourself is accurate and up to date.
Start shopping
- Pick your item, add it to your cart and go to checkout.
- Pay and receive your order confirmation.
Your order is only complete once you have paid and received an order confirmation.
Your payment method is important because the sooner you pay for your order, the sooner we can source stock of the items in your order.
If you add items to your cart, it does not mean you have reserved or ordered them, and it does not guarantee that you can purchase those items later at the same price.
Cancelling your order or an item
REC NATION may, for any reason, cancel your order or an item in your order after you receive your order confirmation. For example, if:
- an item is out of stock;
- you don’t pay for the item according to the terms of the payment method you selected;
- we discover an error in the listing information of an item, including its pricing; or
- you are being investigated for, or found guilty of, criminal activity or abuse of your REC NATION account.
You may cancel an order if there is a ‘cancel’ button on the order details page of your REC NATION account. Once you have initiated a cancellation, you cannot stop the process.
If an order or item is cancelled, we will refund you the amount paid for that cancelled order or item.
Paying for your order
How to pay for your orders
You must pay for your order by using any payment method available at checkout. You must be authorised to make a payment on behalf of the REC NATION account holder.
For more information about our different payment methods, please contact us using the contact page.
Payment service providers
Each payment service provider has its own terms and conditions. You accept those terms and conditions when you choose their payment method at checkout.
The payment service provider is responsible for the security of the payment method you choose and any personal information you provide during the payment process.
Receiving your order
Delivery options
We deliver orders to your chosen address in South Africa. To ensure a smooth delivery, we need your correct delivery address.
Delivery fees
We may charge you a delivery fee to deliver your order to your chosen address. The delivery fee will be displayed at checkout.
We may change our delivery fees at any time without notice.
When do we deliver?
Delivery times may vary and are determined by the items you order, the payment method, and the location you choose for delivery.
When someone accepts or collects the order at your chosen address, your order is considered delivered. You must make sure that the person who accepts delivery or collects the order on your behalf has your permission to do so.
When is a sale concluded?
Once you’ve paid for and we’ve delivered, or you’ve collected, the item, that item is officially yours to enjoy and care for.
You may not resell items
Do not resell any item purchased on our platform. If you do, we may suspend or terminate your REC NATION account and cancel any pending orders.
Returning an item
If you want to return an item after delivery or collection, our Returns Policy applies.
How our platform works
We own the platform and content
REC NATION Pty Ltd owns and operates the platform. When you use our platform, you’re getting permission to browse and shop, but you don’t get ownership of any content or part of our platform.
The platform content is the property of REC NATION, its advertisers, sponsors, or is licensed to REC NATION. The content is protected by law, and you may not use, distribute, or reproduce it without the property owner’s written consent.
We may change, suspend, or terminate our platform at any time without notice.
Keeping your REC NATION account secure
Please keep your username and password private. This is to keep your information safe and to prevent anyone from misusing your REC NATION account. You carry the risk of unauthorised and fraudulent activities on your REC NATION account. If you suspect or know that there is unauthorised access to your REC NATION account, you must notify us immediately. You must also take steps to mitigate any resultant loss by changing your password and blocking the payment cards you loaded onto your REC NATION account.
We may, at any time and for any reason, suspend or terminate your REC NATION account.
You promise to use our site responsibly
You agree that you will not:
- use any device, software, or other instrument to interfere with the operation of our platform;
- use any robot, spider, other automatic device, or manual process to monitor, copy, distribute, or modify our platform or its content, except for technology used by internet search websites to direct internet users to our platform; and
- use our platform to distribute material that is defamatory, offensive, contains or amounts to hate speech, or is otherwise unlawful.
Using our platform
Secure shopping
We are committed to providing you with a safe and enjoyable shopping experience. Our team works hard to maintain a secure platform and provide helpful customer support.
However, like all online platforms, there are some risks involved with internet shopping that are beyond our control.
By using our platform, you understand and accept that you do so at your own risk, and you or your representative cannot hold us responsible for any loss, damage, or costs that you may experience when you use our platform, except where the law requires us to take responsibility.
We encourage you to shop safely by:
- keeping your REC NATION account details secure;
- reading product descriptions carefully; and
- contacting us if you have any concerns.
Platform availability and accurate information
We're committed to keeping our website available for you to shop whenever you need – day or night. We also work hard to ensure that all the information on our platform is accurate and up-to-date, including product descriptions, availability, pricing, and delivery costs.
Sometimes mistakes happen, but once we know about them, we will fix them as quickly as possible. We ask that you be patient with us if this ever happens.
While we do our best to prevent errors, we can't be held responsible for any loss, damage, or costs you may experience because of these mistakes, except where the law requires us to take responsibility.
What others say on our platform
Our platform includes content from other people, such as customer reviews, seller descriptions, and advertisers’ content. We value these contributions, but we want you to know that they are the opinions and statements of other users, not ours.
We are not responsible for what other people say or post on our platform, so please use your own judgment when reading reviews and other user-generated content.
Keeping your device safe
We work hard to secure our platform and keep it protected from viruses, malware, and other software that could harm your devices. However, we recommend you also take simple steps to keep your devices and information safe, such as:
- keeping your security software updated;
- being careful when downloading files; and
- trusting your instincts if something seems suspicious.
By using our platform, you understand and accept that there are some security risks involved with internet browsing, unless any issues are caused by serious mistakes or intentional wrongdoing on our part.
Resolving disputes
Our priority is to work things out together
We care about your shopping experience and want to resolve any issues quickly and fairly. If something goes wrong, please start by contacting our Customer Support team via the Contact Page; most problems can be easily resolved this way.